Privacy Policy

1. Introduction

Welcome to asknyxel.com. At Nyxel, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, process, use, and safeguard your information when you use our AI-powered technical support services.

Our services are designed to provide customized AI support solutions for businesses. This policy applies to all data collected through our website, during discovery calls, and throughout our service provision.

2. Information Collection

Personal Data We Collect

• Contact Information: Names, email addresses, phone numbers, and company details
• Communication Data: Records of correspondence with our team
• Technical Data: IP addresses, browser type, device information, and cookies
• Usage Data: How you interact with our services and website

Collection Methods

• Direct interactions during discovery calls
• Website forms and chat interfaces
• Cookies and similar tracking technologies
• Data provided when using Nyxi, our AI support assistant

3. Use of Information

We use your personal data for the following purposes:

• Providing and customizing our AI support services
• Responding to your inquiries and service requests
• Improving our services based on feedback and interactions
• Sending relevant information about our services
• Ensuring the security and proper functioning of our platform

4. Legal Basis for Processing

In accordance with Pakistani law, particularly Section 16(1) of the Prevention of Electronic Crimes Act 2016 (PECA), we process personal data only with your consent or where necessary to fulfill our contractual obligations.

We will never sell, possess, transmit, or use your identity information without proper authorization.

5. Information Sharing and Disclosure

We may share your information with:

• Our service providers who assist in providing our services
• When required by law, court order, or governmental regulation
• With your explicit consent

We do not transfer data to countries not recognized by Pakistan, including Israel, Taiwan, Somaliland, Nagorno, Karabakh, Transnistria, Abkhazia, Northern Cyprus, Sahrawi Arab Democratic Republic, South Ossetia, and Armenia. Any transfers to India will only be made when justifiable.

6. Data Security Measures

We implement appropriate security measures to protect your personal data, including:

• Encryption of data both in transit and at rest
• Regular security audits and assessments
• Access controls and authentication procedures
• Continuous monitoring for potential vulnerabilities

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

• Providing our services
• Complying with legal obligations
• Resolving disputes
• Enforcing our agreements

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of your personal data
• Withdraw your consent at any time
• Request deletion of your data under certain circumstances
• Lodge a complaint with the Federal Investigation Agency (FIA) or Pakistan Telecommunication Authority (PTA)

9. Children's Privacy

We do not knowingly collect information from children under 18. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Cookies and Tracking Technologies

We use cookies to:

• Ensure proper functioning of our website
• Analyze usage patterns
• Enhance user experience
• Remember your preferences

You can manage cookie preferences through your browser settings.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a revised "last updated" date.

12. Contact Information

If you have questions about this privacy policy or our data practices, please contact us at:

Email: info@asknyxel.com